Security Incident & Vulnerability Reporting

PLAINSEA is committed to maintaining the security, integrity, and availability of its platform and services. We take security concerns seriously and encourage responsible reporting of potential vulnerabilities, security incidents, or suspected misuse affecting the Plainsea platform.

If you believe you have identified a security issue, please report it using the methods below.

Please use this channel exclusively for security-related matters, including:

• Suspected security vulnerabilities
• Unauthorized access attempts
• Data exposure or data leakage concerns
• Account compromise
• Security misconfigurations
• Abuse or misuse of the Plainsea platform
• Other information security incidents

For general product support inquiries, please use our standard Support channel.

Email: security@plainsea.com

When submitting a report, please include:

• A clear description of the issue
• Steps to reproduce (if applicable)
• Affected environment (production, staging, etc.)
• Screenshots, logs, or technical details (if available)
• Your contact information

Providing detailed information will help us investigate and respond more efficiently.

All security reports are handled in accordance with PLAINSEA’s internal Incident Management and Incident Communication procedures.

Upon receiving a security report, we will:

• Acknowledge receipt within one (1) business day
• Assess and classify the reported issue
• Initiate investigation and remediation steps as appropriate
• Provide status updates when applicable

Response timelines may vary depending on the nature and severity of the issue.

We kindly request that you do not publicly disclose any identified vulnerabilities until we have had a reasonable opportunity to investigate and remediate the issue.

PLAINSEA does not pursue legal action against individuals who report vulnerabilities in good faith and in accordance with this policy.

This reporting channel is intended exclusively for security-related concerns affecting PLAINSEA systems and services. It must not be used for:

• General support requests
• Sales inquiries
• Marketing communications
• Non-security product feedback

Such inquiries should be directed to the appropriate contact channels listed on our website.

We appreciate your cooperation in helping us maintain a secure and trustworthy platform.